Bilingual Retail Store Manager I

Mobilelink USA LLC•Brownsville, TX

12d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned store, including sales achievement, customer service results, operational standards, and inventory. The RSM leads the team, drives performance, and develops, implements, and manages team and company programs and processes. The role includes coaching employees, supporting sales on the store floor, ensuring staff are trained on products and promotions, and partnering with the District Manager and other appropriate parties to launch new products, services, or processes. The manager also oversees staffing and scheduling within budgeted hours, store presentation, compliance, communications, required training, and asset protection. Employees may occasionally be required to take part in outside sales events, community engagements, or promotional activities for Cricket Wireless. Participation is a condition of employment, with reasonable notice provided. Activities may include engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax machine.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee and execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team to meet performance goals.
Create a work environment where employees can excel and provide exceptional customer experiences.
Understand and explain the compensation plan so employees can maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Train employees on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities, including customer engagement, product representation, marketing material distribution, and event setup or breakdown.