Bilingual Retail Store Manager I

Mobilelink USA LLC•Brownsville, TX

7d•$40,000 - $70,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of an assigned store, including sales achievement, customer service, operational standards, and inventory. The manager leads, develops, and motivates the store team and implements company programs and processes to drive performance and deliver an exceptional customer experience. The role may also involve participating in outside sales events, community engagements, and promotional activities for Cricket Wireless. These activities may include engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown. Employees receive reasonable notice, and participation is a condition of employment.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team, while developing store personnel.
Create a work environment where employees can excel and ensure customers receive exceptional service.
Educate employees about the compensation plan and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Train employees on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities; engage customers, represent Cricket Wireless products and services, distribute marketing materials, and assist with event setup or breakdown.