TCC - NY Wappingers Falls - FT - Retail Sales Manager

JM Wireless•Village of Wappingers Falls, NY

6d•$62,353 - $68,000

About The Position

The Retail Store Manager (RSM) works in a fast-paced, high-energy environment and serves as a connection between customers and the T-Mobile brand. The role calls for enthusiasm for the wireless industry, knowledge of phones and pricing plans, and a commitment to building lasting relationships with customers and colleagues. The RSM oversees store operations, leads the sales team, delivers consultative customer service, and represents TCC Wireless in the community.

Requirements

High school diploma or GED.
At least 2 years of experience in T-Mobile or another wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer knowledge and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Full-time role requiring a minimum of 45 hours per week.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem solve, analyze results, plan for the future, make sound decisions, stay organized, adapt to change, think strategically, build relationships, and coach and develop others.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, and assessing customer needs.
Oversee all store operations, including staffing, employee performance management, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits and paperwork security requirements.
Manage cash, credit card, and other payment handling, including register management.
Maintain the store, back room, restrooms, and work area to retail standards.
Provide consultative sales and service on the sales floor.
Translate business initiatives into team objectives and individual goals, coordinating with other groups as appropriate.
Share responsibility and accountability for routine and important tasks and decisions.
Monitor team progress and results, coach employees, and make decisions when appropriate.
Keep current with evolving wireless technology.
Explore customer needs and assist with activations, service changes, bill payments, equipment replacement, accessories, price plan changes, and upgrades.
Build relationships with TCC Wireless employees and customers across business channels.
Ensure compliance with company policies and procedures.
Represent the company at community events and foster a positive brand image.