TCC - NY College Point - FT - Retail Sales Manager
About The Position
The Retail Store Manager (RSM) connects customers with the T-Mobile brand in a fast-paced, high-energy wireless retail environment. The manager provides customer service and consultative sales, builds lasting relationships with customers and colleagues, and stays current on wireless products and technology. The RSM is responsible for full store operations, including staffing, employee performance, sales and revenue goals, inventory, cash handling, compliance, and store appearance. The manager hires, develops, motivates, and coaches a high-performing team, sets clear objectives, monitors results, and makes decisions to support coordinated business performance. This is a full-time role requiring a minimum of 45 hours per week, with the ability to work nights, weekends, and holidays.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a T-Mobile or other wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, especially site P&L management.
- Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
- Ability to work nights, weekends, and holidays in a retail environment.
- Able to work a minimum of 45 hours per week.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Problem-solving, analytical, planning, decision-making, organizational, change-advocacy, strategic-thinking, relationship-building, coaching, and employee-development abilities.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide world-class customer service by greeting customers, answering phones, and assessing customer needs.
- Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding organizational sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits, paperwork security requirements, company policies, and procedures.
- Manage cash, credit card, and other payment handling and register operations.
- Maintain the store, back room, restrooms, and individual work area according to retail standards.
- Provide consultative sales and service on the sales floor.
- Translate business initiatives into clear team objectives and individual goals, coordinating with other groups as needed.
- Share accountability for routine and important tasks and decisions; monitor team progress, coach employees, and make tough decisions when appropriate.
- Stay informed about evolving wireless technology.
- Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
