T Mobile Authorized Retailer Store Manager

Northeast•Orange, VA

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is hiring a Retail Store Manager to lead all operations of a T-Mobile retail store. The manager serves as the primary point of contact for store employees and leads hiring, scheduling, training, marketing, asset prevention, and team leadership. The role focuses on connecting customers with T-Mobile products and services while building a supportive, inclusive environment and developing employees.

Requirements

2–4 years of management experience in retail sales (required).
2–4 years of sales and sales-management experience (required).
At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
Communication skills (required).
Microsoft Office skills (required).
Store management knowledge (required).
Store operations knowledge (required).
Customer service skills (required).

Nice To Haves

2 years of wireless retail experience; high-volume experience preferred.
Bachelor’s degree preferred.
Bilingual Spanish-speaking ability is preferred but not required.

Responsibilities

Observe employees’ customer interactions and provide feedback for development, training, and coaching; ensure assigned training is completed on time.
Assist with customer-related issues to support a positive customer experience and meet T-Mobile brand expectations.
Own store performance and employee work-related needs, including leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
Monitor store operations, sales, and inventory; manage sales tracking and implement store programs and initiatives.
Maintain a neat, clean, and organized store environment.
Hire employees who are passionate about customer relationships, the T-Mobile brand, and digital technology.
Develop, train, and mentor the team, encouraging behaviors that support customer and employee success.
Lead by example and stay current on products, services, training, and leadership practices.
Support team initiatives and foster an inclusive environment.
Drive store productivity and operational efficiency, protect store assets, deliver results against key performance indicators, and manage expenses.
Create personalized performance-management plans and have performance conversations; recognize employee achievements.
Ensure employees meet or exceed monthly success measurements.
Meet or exceed store sales goals.