TCC - WI Winneconne Avenue - FT - Retail Sales Manager

JM Wireless•Neenah, WI

14d•Onsite

About The Position

The Retail Store Manager (RSM) works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role calls for enthusiasm for the wireless industry, strong product and plan knowledge, and a focus on building lasting relationships with customers and colleagues. The RSM oversees store operations, staffing, employee performance, inventory, customer service, and financial and sales results. The manager leads and develops a high-performing team, sets clear objectives, coaches employees, and ensures that the store meets company standards, policies, and compliance requirements. The position also provides consultative sales and service, represents the company at community events, and supports customers with wireless products, service, and account needs. This is a full-time role requiring a minimum of 45 hours per week. Work includes nights, weekends, and holidays in a retail environment. The employee must be able to stand for extended periods and move or lift up to 25 pounds.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer knowledge and familiarity with common business applications, including web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Ability to work a minimum of 45 hours per week.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and employee development abilities.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide world-class customer service by greeting customers, answering phones, and assessing customer needs.
Oversee full store operations, including staffing, employee performance management, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding organizational sales goals and performance metrics.
Hire, develop, motivate, and manage a high-performing team.
Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits and paperwork security requirements.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Provide consultative sales and service on the sales floor.
Translate broader business initiatives into clear team objectives and individual goals, coordinating with other groups as needed.
Share responsibility and accountability for routine and important tasks and decisions.
Monitor team progress and results, provide ongoing coaching, and make difficult decisions when appropriate.
Keep up with evolving wireless technology.
Explore customer needs and assist with service activations and changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
Build relationships with TCC Wireless employees and customers across business channels.
Ensure compliance with company policies and procedures.
Represent the company at community events and foster a positive brand image.