Wireless Retail Store Manager SAN JOSE | 1095 E Brokaw Rd

Arch Telecom•San Jose, CA

22d

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and represents the brand and the company’s core values. The manager creates energy and excitement around wireless products and services, leads by example in a fast-paced sales environment, and puts customer needs first by building relationships and recommending personalized device and service solutions. The role oversees store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals. The manager uses digital tools to support customer interactions and onboarding, completes training on the in-store experience, systems, processes, and products, and partners with employees across business and customer service channels to resolve customer issues, hand off small-business leads, and support the company’s success. This is a full-time role requiring 45 hours of availability.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive.
Ability to support customers and resolve issues while leading a team.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.

Responsibilities

Lead the retail team by example and share effective practices while serving customers.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of current technology.
Oversee store functions, including sales, inventory, and implementation of new programs and initiatives, to meet or exceed sales goals.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Maintain high standards for customer service and sales, approaching customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.