Service Manager, San Jose

Lucid Motors • San Jose, CA

3d • $139,500 - $204,600

About The Position

The Service Manager is responsible for the day-to-day operations of Lucid’s Service Center, managing a team of service advisors, technicians, and parts staff. The role focuses on building and developing a world-class team that delivers an exceptional customer experience, while leading by example and promoting continuous improvement. The manager oversees service operations, customer interactions, reporting, and repairs, and ensures vehicles are repaired and returned on time. The position may also involve assisting with vehicle repairs as needed.

Requirements

• Minimum 10 years of varied automotive service experience, including measuring and holding teams accountable for KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/Turnaround Time.
• Experience managing technicians, including selection, development, performance management, engagement, and training.
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
• Verifiable track record of excellence in customer service.
• Willingness to assist with repairs as needed.
• Exceptional organization and ability to drive continuous improvement in a fast-moving environment.
• Excellent written and verbal communication skills.
• Ability to build a world-class team from the ground up.
• Ability to analyze and interpret internal reports.
• Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
• Ability to travel as needed.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

• AA/BS in Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start-up experience and experience in related fast-paced environments.
• Previous OEM-specific EV experience and training.
• ASE Certifications.
• EPA 609 Certification.

Responsibilities

• Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs.
• Continually evaluate employee performance and provide consistent feedback to drive results.
• Select, train, and develop employees, ensuring positions are filled in a timely manner.
• Support, implement, and follow up on training.
• Ensure the team delivers the highest level of Lucid customer experience and develops lasting customer relationships.
• Address client concerns and complaints quickly and professionally.
• Maintain knowledge of applicable industry standards, regulations, and restrictions, and ensure department compliance.
• Delegate and direct service tasks to ensure client vehicles are repaired and returned on time.
• Monitor employee work and provide guidance, ongoing training, and development as needed.
• Work effectively with Service Center technicians and assist with Lucid vehicle repairs as needed.
• Develop a thorough understanding of Lucid Motors’ mission and the contribution of the Service Manager role.
• Assist with or perform administrative tasks.
• Resolve people and safety issues promptly and effectively in collaboration with Human Resources and appropriate teams.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed