TCC - NJ South Orange - FT - Retail Sales Manager

JM Wireless•South Orange, NJ

About The Position

The Retail Store Manager (RSM) works in a fast-paced, high-energy environment and serves as a connection between customers and the T-Mobile brand. The role involves providing customer service and consultative sales, managing all store operations, and driving revenue and sales performance. The manager hires, develops, motivates, and coaches a high-performing team; oversees inventory, compliance, payment handling, and store presentation; and builds relationships with customers and colleagues. The manager also keeps current with wireless technology and represents the company at community events.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and development skills.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.
Available to work a minimum of 45 hours per week.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service.
Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding organizational sales goals and performance metrics.
Hire, develop, motivate, manage, and coach a high-performing team; set clear team and individual objectives and monitor progress and results.
Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits, paperwork security, company policies, and procedures.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and work area according to retail standards.
Support customers with service activations, changes and bill payments, equipment replacement, accessories, price plan changes, and upgrades.
Keep abreast of evolving wireless technology.
Build relationships with TCC Wireless employees and customers across business channels.
Represent the company at community events and foster a positive brand image.