TCC - NJ North Arlington - FT - Retail Sales Manager
About The Position
The Retail Store Manager (RSM) works in a fast-paced, high-energy environment and serves as the connection between customers and the T-Mobile brand. The role calls for enthusiasm for the wireless industry, product and pricing knowledge, and a focus on building lasting relationships with customers and colleagues. The RSM oversees store operations, staffing, employee performance, sales and service, inventory, compliance, and the customer experience. The manager leads and develops a high-performing team, drives revenue and sales goals, monitors results, and represents the company at community events. This is a full-time position requiring a minimum of 45 hours per week, including availability to work nights, weekends, and holidays.
Requirements
- High school diploma or GED; a college degree is a plus.
- At least 2 years of experience in a T-Mobile or other wireless retail environment.
- Legally authorized to work in the United States.
- Operational and financial performance management skills, especially site P&L management.
- Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, PowerPoint, and similar business applications.
- Available to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Problem-solving, analytical, planning, decision-making, organizational, change advocacy, strategic thinking, relationship-building, coaching, and employee-development abilities.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Nice To Haves
- College degree.
Responsibilities
- Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service.
- Manage full store operations, including staffing, employee performance, opening and closing, service levels, and inventory.
- Drive monthly revenue goals by acquiring new accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Lead by example by exceeding sales goals and performance metrics.
- Hire, develop, motivate, and manage a high-performing team.
- Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
- Ensure compliance with audits, paperwork security requirements, company policies, and procedures.
- Manage cash, credit card, and other payment handling and register operations.
- Maintain the store, back room, restrooms, and individual work area according to retail standards.
- Translate business initiatives into team expectations and individual goals, coordinating with other groups as needed.
- Share responsibility for tasks and decisions; monitor team progress, coach employees, and make decisions when appropriate.
- Keep up to date with evolving wireless technology.
- Explore customer needs and assist with service activations, account changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Build relationships with TCC Wireless employees and customers across business channels.
- Represent the company at community events and foster a positive brand image.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
