T-Mobile Retail Store Manager FITCHBURG | John Fitch Hwy

Arch Telecom•Fitchburg, MA

2d•$60,000 - $140,000•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team and represents the T-Mobile brand and Arch Telecom’s core values. The manager creates energy and excitement around products and services, sets an example in a fast-paced sales environment, and prioritizes customers’ needs by building relationships and recommending suitable device and service solutions. The role oversees store sales, inventory, and the implementation of store programs and initiatives to meet or exceed sales goals. The manager demonstrates technology and digital tools, helps customers continue their shopping journey across online, Customer Care, and in-store channels, and ensures the store delivers a high-quality customer experience. The manager also completes training, collaborates with employees across business and customer service channels, and supports issue resolution and small-business lead handoffs.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours.

Nice To Haves

Competitive drive and confidence to succeed in a fast-paced sales environment.
Ability and willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and demonstrate effective sales and customer service practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store functions, including sales, inventory, and implementation of new store programs and initiatives.
Meet or exceed store sales goals and recommend personalized device, service, accessory, and Internet of Things solutions.
Provide patient, honest, and empathetic service while addressing sales and service needs.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and foster shared accountability for company success.