T-Mobile Retail Sales Associate FITCHBURG | John Fitch Hwy $500 Sign on Bonus
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand, creates enthusiasm for products and services, and focuses on customer needs. They build relationships with customers, learn to identify customer needs, and educate, demonstrate, and recommend suitable devices and services. This is a learning role intended to develop the skills and expertise needed for promotion to Mobile Expert after training completion. The role involves helping customers continue their shopping journey, demonstrating technology, and recommending personalized device, service, accessory, and Internet of Things solutions. Associates use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, processes, systems, and reference resources, and partner with colleagues across business and customer service channels to resolve issues and identify small-business leads. The position is based at the Fitchburg, Massachusetts store on John Fitch Highway. The listed hourly pay range is $15.00–$30.00, with a $500 sign-on bonus advertised.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach customer service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to create a seamless customer experience and resolve issues.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
- Provide a first-class customer experience while working toward performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
- $500 sign-on bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
