T-Mobile Retail Store Manager FITCHBURG | John Fitch Hwy

Arch Telecom•Fitchburg, MA

22h•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. The Retail Store Manager leads a retail team and serves as a T-Mobile and Arch Telecom brand ambassador, creating energy around products and services in a fast-paced, customer-focused environment. The manager builds new and existing customer relationships, identifies customer needs, and educates customers through demonstrations and recommendations of devices and services. The role oversees store functions, including sales, inventory, and implementation of store programs and initiatives, with the goal of meeting or exceeding sales targets. The manager demonstrates personalized solutions, uses digital tools to support customer interactions and onboarding, completes relevant training, and partners with employees across business and customer service channels to provide a seamless customer experience and develop small-business leads. This position is based at the Fitchburg store on John Fitch Hwy and requires full-time availability of 45 hours.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours.

Nice To Haves

Leadership experience or demonstrated ability to lead and share best practices.
Competitive drive and confidence in a fast-paced sales environment.
Ability to provide customer resolutions and guide a team.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and demonstrate the behaviors and practices needed to succeed in sales and customer service.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology in the store.
Oversee store sales, inventory, and implementation of new store programs and initiatives to meet or exceed sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Provide sales and service with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and foster shared accountability for company success.
Provide a first-class customer experience while contributing to a positive, enjoyable environment.