Retail Store Manager

Michaels Stores • Fort Wayne, IN

5d • Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is responsible for leading a team, holding team members accountable for delivering a great customer experience and achieving results, ensuring the store is ready to deliver customer brand promises, and planning and communicating workload activities and KPIs for execution within budget. Minimal time, if any, is expected to be spent on non-managerial tasks such as cashiering, setting POGs, and stocking shelves.

The Store Manager oversees store operations, compliance, sales and profit plans, customer experience, shrink and safety programs, staffing, and team performance and development. The manager also serves as Manager on Duty, maintains operational understanding of all departments, and ensures managers are cross-trained in Custom Framing selling and production.

Requirements

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift some heavy items and access high shelves using a ladder or similar equipment.

Responsibilities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and Company programs, compliance with applicable laws and requirements, execution of Company policies and standards, and accountability for store conditions and results.
• Deliver sales plans, profit plans, and other KPIs in conjunction with annual performance objectives; manage the store team to achieve role-specific KPIs.
• Lead execution of the customer brand promises.
• Implement and lead shrink and safety programs to achieve goals.
• Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
• Staff the store with qualified team members by hiring, training, observing, and coaching them; lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement; and pursue continued self-development using leadership competencies.
• Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote commitment to the organization's vision and values, and serve as a positive role model.
• Serve as Manager on Duty.
• Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in Custom Framing selling and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed