Retail Store Manager (UWS)

New Balance • Nyc Uws, NY

3d

About The Position

Retail Store Managers are responsible for the staff, operations, and presentation of their New Balance store. They inspire their team and set the tone by consistently demonstrating the company’s values of integrity, teamwork, and total customer satisfaction. The manager sets the store’s strategic direction, works toward sales and budget goals, develops employees, and ensures the store operates smoothly and maintains visual merchandising standards.

Requirements

• Must be 18 years of age or older.
• 3–6 years of store management experience; some stores in high-volume areas may require more.
• Proficiency with POS systems and Microsoft Office.
• Understanding of staff development through staffing, coaching, counseling, or related experience.
• Knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Willingness to work a flexible schedule to meet business needs, potentially including weekends and holidays.
• Ability to lift 4 lbs constantly and a maximum of 8 lbs occasionally; kneel or squat frequently; move product boxes weighing up to 50 lbs with assistance if necessary; stand for extended periods; climb ladders occasionally; and climb and descend stairs frequently, depending on location.

Nice To Haves

• B.A. in Business Administration or a related field.

Responsibilities

• Create and maintain a Total Customer Satisfaction culture by ensuring the team is fully trained on the NB GUEST service model.
• Set the store’s strategic direction to reach sales and budget goals.
• Hire employees and support their growth and development.
• Find ways to increase store traffic and meet financial targets.
• Execute weekly and monthly business rhythms and tasks to ensure smooth store operations.
• Maintain visual merchandising standards and keep the store looking fresh.
• Coordinate volunteer opportunities to build the brand in the communities served.
• Analyze market trends with the District Manager to drive sales.
• Maintain positive employee relations and open communication throughout the store.
• Communicate with the District Manager about coaching strategy and conflict resolution.
• Conduct regular employee performance reviews.
• Promote and follow safety protocols.

Benefits

• Three medical insurance options, dental insurance, vision insurance, life insurance, and 401(k).
• Online learning and development courses.
• Tuition reimbursement.
• $100 monthly student loan support.
• Mentorship programs.
• $1,000 yearly lifestyle reimbursement.
• Four weeks of vacation.
• 12 holidays.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed