Retail Store Manager (Bilingual Spanish)

Charter Communications

About The Position

As a Retail Store Manager at Spectrum, you will guide, motivate, and develop a retail team to deliver exceptional customer service, build lasting customer relationships, and drive sales success. Working alongside the Market Manager, you will lead the store toward sales and operational goals while maintaining a welcoming, organized environment and upholding Spectrum’s brand standards. The role includes coaching and developing employees, supporting hiring and retention, managing schedules, resolving customer escalations, and improving sales and store operations. You will provide expertise on store functions and Spectrum products, pricing, promotions, and service features, while maintaining inventory, cash management, staffing, and store appearance. The position operates in a retail environment with hours spanning seven days a week, including holidays. It involves moderate noise, availability to the team during store hours, travel to other locations as needed, lifting up to 35 pounds, and standing for prolonged periods. Uniform attire and appearance requirements apply.

Requirements

Bachelor’s degree or equivalent work experience.
Ability to read, write, speak, and understand English and Spanish.
Ability to build effective partnerships across the organization using interpersonal, leadership, influencing, and presentation skills.
Experience working in a destination-style retail environment.
Proven ability to lead and motivate others in a sales culture.
Comfort with technology, including mobile devices and video platforms.
Knowledge of and ability to use computer and software applications.
Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
Ability to make qualitative judgments.

Nice To Haves

At least 1 year of management experience in a sales or customer service retail environment.
At least 1 year of telecommunications or wireless experience.
At least 3 years of sales or customer service experience.
At least 3 years of experience working in a destination-style retail environment.
Some experience implementing sales training and employee development programs.
Some knowledge of identifying sales trends and risks and communicating findings to management.
Proven change management abilities.

Responsibilities

Lead and inspire the team alongside the Market Manager to exceed sales targets and operational goals while maintaining a welcoming, organized retail environment.
Build customer relationships by resolving escalations, listening actively, and using sales techniques to retain and upgrade customers.
Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care.
Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change.
Identify sales and operational issues and develop actionable strategies to improve store performance.
Provide expertise on store functions, Spectrum products, pricing, promotions, service features, and competitors.
Maintain store appearance, inventory management, and staffing while minimizing losses.
Support employee engagement by onboarding, training, retaining talent, and managing team schedules.
Provide daily coaching and feedback through various forums to promote continuous learning and high performance.
Enforce company policies and procedures, including inventory and cash management.