Store Manager

Tandy Leather Factory•Albuquerque, NM

5d•$0 - $24•Onsite

About The Position

The Retail Store Manager is an on-the-floor leader responsible for store functions, customer service, retail sales, operations, team development, and knowledge of leathercrafting and Tandy Leather products. The manager builds, trains, and motivates the store team, ensures the store delivers exceptional customer service, and executes operational functions to company standards. The role also represents the Tandy Leather brand and supports the store’s success through sales growth, community connections, and expertise in leathercrafting. The manager spends 90% of their time in-store and approximately 10% building community connections that contribute to business development and sales growth. They develop quarterly sales plans, maintain brand and visual merchandising standards, build customer relationships, recruit and develop employees, schedule leathercrafting classes, and teach employees and customers leathercrafting techniques. The position reports to the Zone Manager and is based at a store location.

Requirements

High school diploma or equivalent work experience.
At least 2 years of retail leadership experience.
Demonstrated expertise in all aspects of store operations.
Adaptable and proactive in learning best practices.
Strong critical thinking skills to ensure effective execution of store operations.
Motivated to provide exceptional customer service and achieve retail sales.
Personable and able to engage with diverse customers.
Able to work independently and as part of a team.
Able to thrive in a dynamic environment, shifting between multitasking and self-directed tasks as needed.
Willingness to work varied schedules, including weekends and holidays, based on business needs.
Commitment to following company guidelines, policies, and procedures.
Basic computer skills.
Excellent written and verbal communication skills.
Ability to move and stand for at least two consecutive hours, lift up to 30 pounds, stoop, kneel, crouch, climb ladders, and reach for items above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Bachelor’s degree.
Leathercrafting, art, or creative arts knowledge or skills.

Responsibilities

Drive store sales and business growth through initiatives and by identifying new opportunities.
Develop and execute quarterly sales plans, communicate them to the team, and monitor progress.
Spend 90% of work time in-store and approximately 10% building community connections that support business development and sales growth.
Execute operational policies and procedures in line with Tandy’s strategic direction.
Maintain brand and visual merchandising standards and deliver an exceptional customer experience.
Understand the current customer base and develop strategies to engage new customers.
Build customer relationships by listening, asking questions, and finding solutions to customer needs.
Represent the Tandy Leather brand and promote customer engagement through exceptional service.
Set clear expectations and coach, develop, mentor, and inspire employees to improve store performance.
Foster teamwork and employee development to support career growth and retention.
Network, recruit, and hire staff to meet staffing needs, using provided onboarding tools.
Provide ongoing coaching, balanced performance feedback, and individual development support.
Schedule classes that promote leathercrafting and feature Tandy products.
Maintain leathercrafting skills through practice and awareness of new trends.
Teach employees and customers Tandy leathercrafting techniques.
Continuously learn about Tandy Leather products and their applications for customer needs.