Retail Store Manager

Circle K Stores•Memphis, TN

4d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, safety, communications, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; ensures the site is clean, stocked, organized, and maintained to Company standards; and promotes positive relationships with customers, suppliers, employees, supervisors, and the surrounding community. The manager also analyzes sales and expenses, manages budgets and merchandise margins, safeguards funds, and ensures accurate and timely completion of required reports and records. The role generally involves indoor work, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager is expected to work with minimal direction and to act as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the conditions described.
Ability to supervise and train employees in using the equipment, tools, and materials described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

Retail sales experience.
High school diploma or GED.

Responsibilities

Recruit, hire, train, supervise, and motivate employees to provide excellent customer service.
Assign tasks and maintain the site in a clean, adequately stocked, organized, and well-kept condition according to Company standards.
Schedule employees within Company guidelines to maximize customer service and maintain the site’s image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers; promote excellent customer service and resolve complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide performance-based feedback.
Train employees on customer service, site image, marketing execution, safety procedures, and safety awareness.
Ensure employees receive appropriate communications in a timely manner, including through ongoing meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives; organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and that required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.