TCC - PA Monaca (Beaver Mall) - FT - Retail Sales Manager

JM Wireless•Monaca, PA

10d

About The Position

The Retail Store Manager (RSM) leads a fast-paced, high-energy wireless retail store and serves as a connection between customers and the T-Mobile brand. The role focuses on creating lasting relationships with customers and colleagues, delivering consultative sales and service, and staying knowledgeable about wireless technology, devices, and pricing plans. The manager is responsible for store operations, staffing, employee performance, inventory, compliance, cash handling, store standards, and achieving revenue and quality goals. The role includes hiring, developing, motivating, coaching, and holding a high-performing team accountable. This is a full-time position requiring a minimum of 45 hours per week, including availability to work nights, weekends, and holidays.

Requirements

High school diploma or GED.
At least 2 years of experience in a T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, particularly site P&L management.
Basic computer skills and familiarity with web browsers, Outlook, Excel, Word, and PowerPoint.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Problem-solving, analytical, planning, decision-making, organizational, strategic-thinking, relationship-building, and coaching skills; ability to support change and develop others.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree.

Responsibilities

Provide customer service by greeting customers, answering phones, assessing needs, and offering consultative sales and service.
Oversee store operations, including staffing, employee performance management, opening and closing, service levels, and inventory.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Lead by example by exceeding sales goals and performance metrics.
Hire, develop, motivate, manage, and coach a high-performing team; set clear objectives and individual goals and monitor progress and results.
Manage inventory, product shipments, customer returns, trade-in devices, demo devices, and store supplies.
Ensure compliance with audits, paperwork security requirements, company policies, and procedures.
Manage cash, credit card, and other payment handling and register operations.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Explore customer needs and support service activations, account changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
Keep current with evolving wireless technology.
Build relationships with TCC Wireless employees and customers across business channels.
Represent the company at community events and foster a positive brand image.
Translate business initiatives into team objectives and coordinate with other groups for efficient execution.
Share accountability for routine and significant tasks and decisions.