Retail Store Manager I (65830)

Mobilelink USA LLC•Munhall, PA

7d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned store, including sales achievement, customer service, operational standards, and inventory. The manager leads, develops, and motivates the store team; implements company programs and processes; and supports a positive environment in which employees can excel. The role includes executing in-store sales, service, and customer-experience initiatives; coaching employees on sales and compensation; coordinating the launch of products, services, and processes; and ensuring team members are trained on products, promotions, and required training. The manager also schedules and staffs to budgeted hours, maintains store presentation and compliance, protects company assets, responds to communications, and may assist with internal investigations. Employees may occasionally participate in Cricket Wireless outside sales events, community engagements, and promotional activities. Event duties may include engaging customers, representing products and services, distributing marketing materials, and assisting with setup or breakdown. Participation is a condition of employment, and reasonable notice will be provided.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the store’s sales and operations, including sales achievement, customer service, operational standards, and inventory.
Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, motivate, and develop store employees.
Educate employees about the compensation plan and how to maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products, promotions, and required training.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting store environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and protect company assets.
Participate in outside sales events, community engagements, and promotional activities as required; duties may include customer engagement, representing Cricket Wireless, distributing marketing materials, and event setup or breakdown.