Retail Store Manager I (65826)

Mobilelink USA LLC•Pittsburgh, PA

7d•$40,000 - $60,000•Onsite

About The Position

Mobilelink, the largest national Cricket dealer with over 500 stores, is seeking a Retail Store Manager to oversee the overall sales and operations of an assigned location. The manager is accountable for sales achievement, customer service results, operational standards, and inventory, and leads the team to meet performance goals. The role includes developing and managing employees and implementing company programs and processes. The manager may occasionally participate in outside sales events, community engagements, and promotional activities for Cricket Wireless. These activities support customer acquisition, brand awareness, and business growth, and may include engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown. Employees will receive reasonable notice, and participation is a condition of employment.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, inspire, engage, and motivate the team; create an environment where employees can succeed.
Deliver exceptional customer experiences.
Educate employees about the compensation plan and how to maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff according to budgeted hours.
Maintain a clean and inviting store atmosphere.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate as needed in outside sales events, community engagements, and promotional activities, including customer engagement, product representation, distribution of marketing materials, and event setup or breakdown.