Retail Store Management Trainee - 2205

First Cash • Houston, TX

13d

About The Position

Cash America Pawn is seeking an ambitious Store Management Trainee to develop leadership skills and gain hands-on experience in retail operations. The trainee works alongside store leadership to learn day-to-day business operations and build skills in customer service, employee development, inventory management, store operations, and business performance. The role involves working with a wide variety of merchandise, including jewelry, electronics, tools, and, at FFL locations, firearms; certification is provided for firearms-related work.

Pay is $13.00–$21.00 per hour, plus 2–8% commission based on individual performance and potential bonuses based on store performance. Most stores are open 9 AM–6 PM, and many are closed Sundays. The schedule is flexible for retail needs and includes weekends and holidays. Employment offers require agreement to a binding arbitration process. The role description may be modified as needed.

Requirements

• Be at least 18 years old.
• Have a high school diploma, GED, or equivalent experience.
• Strong leadership, coaching, and team development skills.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Availability for a flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be handled at FFL locations, with certification provided.
• Strong customer service skills and a team-oriented mindset.
• Basic math and computer skills.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• At least one year of previous leadership, key-holder, supervisory, or management experience (preferred).
• Experience with retail point-of-sale systems.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Deliver exceptional customer service and help create a customer-focused environment.
• Learn and support all aspects of daily store operations.
• Assist with coaching, training, and developing team members.
• Support recruiting and talent development efforts.
• Open and close the store while following asset protection and cash-handling procedures.
• Assist with inventory management, merchandising, and store presentation.
• Support sales, loan, and profitability goals to help drive store performance.
• Learn to analyze business results and support operational decision-making.
• Monitor loan and buying transactions for accuracy and compliance.
• Build product knowledge across a wide variety of merchandise categories.
• Complete management training and development assignments.
• Perform other duties as assigned.

Benefits

• Competitive hourly pay plus commission, with commission opportunities of 2–8%.
• Additional bonus opportunities based on store performance.
• Earned Wage Access available after day two.
• Employee discounts starting day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state or local requirements.
• 401(k) auto-enrollment after six months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED