Retail Store Management Trainee - 0350

First Cash Pawn • Baltimore, MD

5d • $20 - $23 • Onsite

About The Position

The Store Management Trainee works alongside store leadership to learn day-to-day retail operations and develop the skills needed to lead a successful team. The role provides hands-on experience in customer service, employee development, inventory management, store operations, and business performance across merchandise categories such as jewelry, electronics, and tools. Trainees complete management training and development assignments and support store sales, loan, and profitability goals.

The position pays $19.50–$23.00 per hour, plus a 2–8% individual-performance commission and potential store-performance bonuses. Store hours are generally 9 a.m.–6 p.m., and many locations are closed Sundays. The schedule is flexible and includes weekends and holidays. Benefits and other offerings include employee discounts, earned wage access after day two, eligible medical and supplemental benefits, vacation and sick/personal time based on tenure and applicable requirements, 401(k) auto-enrollment after six months subject to age requirements, and tuition reimbursement opportunities for eligible employees. Employment offers require agreement to a binding arbitration process.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, and team development skills.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present at FFL locations, with certification provided.
• Strong customer service skills and a team-oriented mindset.
• Basic math and computer skills.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Experience with retail point-of-sale systems.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Deliver exceptional customer service and help create a customer-focused environment.
• Learn and support all aspects of daily store operations.
• Assist with coaching, training, and developing team members.
• Support recruiting and talent development efforts.
• Open and close the store while following asset protection and cash handling procedures.
• Assist with inventory management, merchandising, and store presentation.
• Support sales, loan, and profitability goals to help drive store performance.
• Learn to analyze business results and support operational decision-making.
• Monitor loan and buying transactions for accuracy and compliance.
• Build product knowledge across a wide variety of merchandise categories.
• Complete management training and development assignments.
• Perform other duties as assigned.
• Assist customers or retrieve merchandise from exterior areas as needed.

Benefits

• Employee discounts starting day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state/local requirements.
• 401(k) auto-enrollment after six months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.
• Earned wage access available after day two.
• Commission of 2–8% based on individual performance.
• Additional bonus opportunities based on store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED