Retail Store Management Trainee - 0388

First Cash • Baltimore, MD

4d

About The Position

Gold Brokers Pawn is seeking an ambitious Store Management Trainee to develop leadership skills and gain hands-on experience in retail operations. The trainee works alongside store leadership to learn day-to-day business operations and prepare to lead a successful team. The role offers experience in customer service, employee development, inventory management, store operations, and business performance while handling merchandise such as jewelry, electronics, and tools. Pay is $19.50–$23.00 per hour, plus commission and potential store-performance bonuses. Trainees may earn 2–8% commission based on individual performance; additional bonus opportunities may depend on overall store performance. Full commission details are provided during the interview process.

The role includes management training and development assignments. Most stores are open from 9 a.m. to 6 p.m., and many are closed Sundays, though the position requires a flexible retail schedule that includes weekends and holidays. Employment offers require agreement to a binding arbitration process. Pay rates comply with applicable minimum-wage laws. FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present at FFL locations, with certification provided.
• Strong customer service skills and a team-oriented mindset.
• Basic math and computer skills.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Retail point-of-sale system experience.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Deliver exceptional customer service and help create a customer-focused environment.
• Learn and support all aspects of daily store operations.
• Assist with coaching, training, and developing team members.
• Support recruiting and talent development efforts.
• Open and close the store while following asset protection and cash-handling procedures.
• Assist with inventory management, merchandising, and store presentation.
• Support sales, loan, and profitability goals to help drive store performance.
• Learn to analyze business results and support operational decision-making.
• Monitor loan and buying transactions for accuracy and compliance.
• Build product knowledge across a wide variety of merchandise categories.
• Complete management training and development assignments.
• Perform other duties as assigned.

Benefits

• Competitive hourly pay plus commission up to 8%.
• Additional bonus opportunities based on store performance.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state or local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED