Retail Assistant Store Manager - 0388

First Cash•Baltimore, MD

1d•Onsite

About The Position

Gold Brokers Pawn is seeking a Retail Assistant Store Manager to support the Store Manager with day-to-day store operations and promote a positive, productive, customer-centric environment. The Assistant Store Manager helps lead and develop employees, recruit and retain talent, achieve financial goals, manage customer relations and satisfaction, and support asset protection. The role analyzes store financial statements alongside the Store Manager and promotes the business and acquisition of new customers. Employees handle a wide variety of jewelry and general merchandise, including tools, electronics, and firearms at locations licensed to sell firearms. The position pays an hourly wage plus commission based on productivity and a bonus based on store performance; commission potential is 2–8% based on the gross profit of the employee’s personal performance. Actual pay depends on factors such as work location, qualifications, and experience. Assistant Store Managers may be assigned additional duties as needed. They must be able to work 40 or more hours per week according to business needs; hours are not guaranteed. The role may require working at multiple locations, on weekends, and on holidays. Applicants must be willing to become firearms certified and work with firearms. The job also involves extended periods of standing, stooping, walking, climbing, pushing, pulling, and lifting, including lifting or carrying up to 50 pounds.

Requirements

At least six months of management or third-key experience.
Demonstrated ability to effectively supervise others.
Ability and willingness to work with firearms and become firearms certified.
At least 18 years of age.
High school diploma, GED, or equivalent experience.
Willingness and ability to work at multiple locations as business needs dictate.
Ability to work a flexible retail schedule, including weekends and holidays.
Availability to work 40 or more hours per week as business needs require; hours are not guaranteed.
Computer literacy and ability to operate point-of-sale systems and common office machines.
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.
Analytical skills.
Cash-handling experience.
Ability to work independently with minimal supervision.
Excellent work ethic and strong business sense.
Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
Ability to lift or carry up to 50 pounds.
Ability to assist customers outside the building, including in parking lots, or retrieve products from exterior storage areas when asked.

Nice To Haves

Bilingual applicants are encouraged to apply.

Responsibilities

Promote a customer-centric environment by engaging customers professionally and addressing customer issues promptly.
Monitor and assist with training Pawnbrokers to meet prescribed FirstCash standards.
Recruit candidates for store positions through company-prescribed channels.
Open and close the store, including counting cash drawers and merchandise and following asset-protection procedures.
Protect assets through inventory control, property safety procedures, documentation, and securing customer loans.
Administer store processes involving inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
Review store financial statements and drive profitability through communication and goal setting.
Ensure operating standards meet or exceed FirstCash standards.
Monitor loan qualification and buying processes to maintain the value and integrity of loans issued.
Complete assigned self-development tasks and training.
Communicate the store’s mission and profit objectives clearly to employees.
Maintain up-to-date product knowledge.
Act as manager on duty when the Store Manager is absent.
Perform other related duties as assigned.

Benefits

Medical, dental, vision, life, supplemental, and other voluntary insurance options, subject to eligibility.
Commission with potential to earn unlimited commission above the hourly base rate; Assistant Store Managers may earn 2–8% based on the gross profit of their personal performance.
Store-performance bonus.
Paid vacation, beginning with one week after six months of active full-time service, with additional grants based on tenure and applicable local requirements.
Sick/personal time, beginning with eight hours after six months and subject to tenure and applicable local requirements.
Employee discounts beginning on the first day of active employment.
Tuition reimbursement of up to $2,000 per year for eligible full-time employees who meet program requirements.
Access to FirstCash Perks discounts from more than 1,000 companies.
Auto-enrollment in the FirstCash 401(k) program after six months of employment, subject to eligibility.
Access to the FirstCash Pet Insurance program.
Earned Wage Access, available from the second day of employment, subject to program restrictions and fees.