Retail Assistant Store Manager - 0388

Gold Brokers Pawn•Baltimore, MD

2d•Onsite

About The Position

FirstCash is seeking an Assistant Store Manager to support the Store Manager with day-to-day store operations and promote a positive, productive, customer-centric environment. The role partners with the Store Manager to lead and develop employees, recruit and retain talent, achieve financial goals, and manage customer relations and satisfaction. The Assistant Store Manager also helps analyze financial statements, protect company assets, promote the business, and acquire new customers. Employees work with jewelry and general merchandise, including tools, electronics, and firearms at locations that handle firearms. The position offers an hourly wage, commission based on personal productivity, and a bonus based on store performance. The posted wage figures are obscured. The Assistant Store Manager works 40 or more hours per week, with hours determined by business needs and not guaranteed, and may need to work at multiple locations. The position acts as manager on duty when the Store Manager is absent. A binding arbitration agreement is required for employees who accept an offer.

Requirements

At least six months of management or third-key experience.
Demonstrated ability to effectively supervise others.
Ability and willingness to work with firearms and become firearms certified.
At least 18 years of age.
High school diploma, GED, or equivalent experience.
Ability to work at multiple locations as business needs dictate.
Ability and willingness to work a flexible retail schedule, including weekends and holidays.
Ability to work 40 or more hours per week; hours depend on business needs and are not guaranteed.
Computer literacy and ability to operate point-of-sale systems and common office machines.
Ability to multitask in a fast-paced environment.
Detail orientation and strong organizational skills.
Analytical skills.
Cash-handling experience.
Ability to work independently with minimal supervision.
Excellent work ethic and strong business sense.
Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting, as permitted by applicable law.
Ability to lift or carry up to 50 pounds.
May be asked to assist customers outside the building in parking lots or retrieve products from exterior storage buildings or other outdoor areas.

Nice To Haves

Bilingual applicants are encouraged to apply.

Responsibilities

Facilitate a customer-centric environment by engaging customers professionally and addressing customer issues promptly.
Monitor and assist with Pawnbroker training to support employee development in accordance with FirstCash standards.
Recruit candidates through company-prescribed channels.
Open and close the store, including counting cash drawers and merchandise and following asset-protection procedures.
Protect assets through inventory control, property-safety procedures, documentation, and securing customer loans.
Administer store processes and procedures involving inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
Evaluate store financial statements and drive profitability through communication and goal setting.
Ensure operating standards meet or exceed FirstCash standards.
Monitor loan qualification and buying processes to ensure the value and integrity of loans issued.
Complete assigned self-development tasks and training.
Communicate the store's mission and profit objectives clearly to employees.
Stay current on product knowledge.
Act as manager on duty when the Store Manager is absent.
Perform other related duties as assigned.

Benefits

Medical, dental, vision, life, supplemental, and other voluntary benefit options, subject to eligibility.
Earned Wage Access program available from the second day of employment, subject to restrictions and fees.
Unlimited commission potential above the hourly base rate.
Paid vacation, with eligibility and accrual based on length of service and applicable state or local requirements.
Sick/personal time, with eligibility and grants based on length of service and applicable state or local requirements.
Employee discounts from the first day of active employment.
Tuition reimbursement of up to $2,000 per year for eligible full-time employees who meet program requirements.
Access to discounts through FirstCash Perks.
Automatic enrollment in the FirstCash 401(k) program after six months, for employees age 21 or older.
Access to the FirstCash Pet Insurance program.
Commission based on personal performance, with potential earnings of 2–8% of gross profit.
Bonus based on store performance.