Retail Store Management Trainee - 0569

First Cash • Austin, TX

11d

About The Position

Action Pawn is hiring a Store Management Trainee to develop leadership skills and gain hands-on experience in retail operations. The trainee works alongside store leadership to learn day-to-day business operations and develop the capabilities needed to lead a successful team. The role includes experience in customer service, employee development, inventory management, store operations, and business performance across merchandise categories such as jewelry, electronics, and tools. Pay is $16.00–$26.48 per hour, plus commission and potential store-performance bonuses. Commission is 2–8% based on individual performance; additional bonus opportunities may depend on overall store performance. Full commission details are provided during the interview process.

Most stores are open from 9 AM to 6 PM, and many are closed Sundays. The role requires a flexible retail schedule, including weekends and holidays. Employment offers require agreement to a binding arbitration process. Pay rates comply with applicable minimum-wage laws. First Cash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

• At least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, and team-development skills.
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present at FFL locations, with certification provided.
• Strong customer-service skills and a team-oriented mindset.
• Basic math and computer skills.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Previous leadership, keyholder, supervisory, or management experience.
• Experience with retail point-of-sale systems.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Deliver exceptional customer service and help create a customer-focused environment.
• Learn and support all aspects of daily store operations.
• Assist with coaching, training, and developing team members.
• Support recruiting and talent development efforts.
• Open and close the store while following asset protection and cash-handling procedures.
• Assist with inventory management, merchandising, and store presentation.
• Support sales, loan, and profitability goals to help drive store performance.
• Learn to analyze business results and support operational decision-making.
• Monitor loan and buying transactions for accuracy and compliance.
• Build product knowledge across a wide variety of merchandise categories.
• Complete management training and development assignments.
• Perform other duties as assigned.

Benefits

• Unlimited commission, with commission rates of 2–8% based on individual performance.
• Additional bonus opportunities based on store performance.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state or local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED