Retail Store Management Trainee - 0350

First Cash • Baltimore, MD

4d

About The Position

First Cash Pawn is seeking an ambitious Store Management Trainee to develop leadership skills and gain hands-on management experience in retail operations. The trainee works alongside store leadership to learn the day-to-day operations of the business and develop the skills needed to lead a successful team. The role provides experience in customer service, employee development, inventory management, store operations, and business performance while working with merchandise such as jewelry, electronics, and tools. Firearms may be among the merchandise at FFL locations; certification is provided.

The trainee completes management training and development assignments and supports store leadership in customer service, team development, transactions, inventory, merchandising, and business results. Compensation is $19.50–$23.00 per hour, plus commission and potential store-performance bonuses. Commission is 2–8% based on individual performance, with additional bonus opportunities based on overall store performance. Full commission details are provided during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Strong customer service skills and a team-oriented mindset.
• Strong leadership, coaching, and team-development skills.
• Basic math and computer skills.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Experience with retail point-of-sale systems.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Deliver exceptional customer service and help create a customer-focused environment.
• Learn and support all aspects of daily store operations.
• Assist with coaching, training, and developing team members.
• Support recruiting and talent development efforts.
• Open and close the store while following asset-protection and cash-handling procedures.
• Assist with inventory management, merchandising, and store presentation.
• Help drive store performance by supporting sales, loan, and profitability goals.
• Learn to analyze business results and support operational decision-making.
• Monitor loan and buying transactions for accuracy and compliance.
• Build product knowledge across a wide variety of merchandise categories.
• Complete management training and development assignments.
• Perform other duties as assigned.

Benefits

• Competitive hourly pay plus commission of 2–8% based on individual performance.
• Additional bonus opportunities based on store performance.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state and local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED