Retail Store Management Trainee - 2212

First Cash • Houston, TX

9d

About The Position

Cash America Pawn is seeking an ambitious Store Management Trainee to develop leadership skills, gain hands-on management experience, and build a career in retail operations. Working alongside store leadership, the trainee learns the day-to-day operations of the business and develops skills in customer service, employee development, inventory management, store operations, and business performance. The role involves working with a variety of merchandise, including jewelry, electronics, and tools, and may include firearms at FFL locations, with certification provided.

Compensation is $13.00–$17.00 per hour, plus commission and potential store-performance bonuses. Trainees may earn 2–8% commission based on individual performance and may qualify for additional bonuses based on overall store performance. Most stores are open 9 a.m.–6 p.m.; many are closed Sundays. Flexible retail scheduling, including weekends and holidays, is required.

The role includes completing management training and development assignments and performing other duties as assigned. Employment offers require agreement to a binding arbitration process. Pay rates comply with applicable minimum wage laws. FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

• At least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, and team-development skills.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present at FFL locations, with certification provided.
• Strong customer-service skills and a team-oriented mindset.
• Basic math and computer skills.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• At least one year of previous leadership, key-holder, supervisory, or management experience.
• Experience with retail point-of-sale systems.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Deliver exceptional customer service and help create a customer-focused environment.
• Learn and support all aspects of daily store operations.
• Assist with coaching, training, and developing team members.
• Support recruiting and talent development efforts.
• Open and close the store while following asset protection and cash-handling procedures.
• Assist with inventory management, merchandising, and store presentation.
• Support sales, loan, and profitability goals to help drive store performance.
• Learn to analyze business results and support operational decision-making.
• Monitor loan and buying transactions for accuracy and compliance.
• Build product knowledge across a wide variety of merchandise categories.
• Complete management training and development assignments.
• Perform other duties as assigned.

Benefits

• Commission of 2–8% based on individual performance, with additional bonus opportunities based on store performance.
• Employee discounts starting day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state and local requirements.
• 401(k) auto-enrollment after six months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.
• Earned Wage Access available after day two.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED