Retail Floor Lead of People - Kierland Commons

Vuori•Scottsdale, AZ

1d•Onsite

About The Position

Vuori is seeking a Retail Store Floor Lead to lead the retail sales team by example, build customer connections, and communicate the brand’s values through product knowledge and an optimistic approach. The Floor Lead helps maintain Vuori’s standards for retail sales and customer experience, supervises the sales floor, takes initiative, delegates work, and serves as a go-to person on the store leadership team. Under the direction of the Store Manager, the Floor Lead assists with leadership responsibilities and works directly with the Store Manager and Assistant Store Manager. The role supports customers and sales staff, leads day-to-day store operations when the Store Manager or Assistant Store Manager is absent, helps achieve sales goals, and contributes to store maintenance, visual merchandising, inventory needs, and team management. The position requires availability for morning and/or evening shifts, 8-hour shifts five days per week, and at least one weekend day.

Requirements

Ability to work morning and/or evening shifts, 8-hour shifts five days per week, and at least one weekend day.
Punctuality and reliable attendance in accordance with scheduled shifts.
Ability to develop relationships with customers and colleagues.
Strong customer service skills, including the ability to create customer experiences, build relationships, embrace the social aspect of sales, and handle customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to remain active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Create an unforgettable customer experience and help ensure every customer receives attentive service.
Take ownership of the sales floor and sales team, prioritizing customer experience.
Prepare fitting rooms, find customer sizes, and provide knowledgeable feedback on merchandise style and fit.
Build relationships with customers by discussing product details, new products, and replenishment, and inviting them to store events.
Stay informed about new and popular products and share knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear to serve as an expert for customers.
Lead team projects while maintaining focus on customer experience.
Communicate inventory needs in support of business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, maintaining visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.