Retail Floor Lead of People - Kierland Commons

Vuori, Inc•Scottsdale, AZ

2d•$17 - $19•Onsite

About The Position

The Retail Store Floor Lead at Vuori leads the retail sales team by example, builds customer connections, and communicates the brand’s values through product knowledge and an optimistic approach. The Floor Lead helps the team uphold Vuori’s retail sales and customer experience standards and is a key member of the store leadership team, supervising the sales floor, taking initiative, delegating work, and serving as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead supports customer service, sales, store operations, inventory communication, and daily store maintenance. The role requires working morning and/or evening shifts of eight hours, five days per week, and availability for at least one weekend day.

Requirements

Available for morning and/or evening shifts, working eight-hour shifts five days per week.
Available to work at least one weekend day.
Demonstrates punctuality and reliable attendance and adheres to scheduled shifts.
Able to develop relationships with customers and colleagues.
Customer-service expertise, including creating customer experiences, building relationships, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Able to prioritize multiple tasks in a fast-paced environment.
Able to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eager to develop new skills and responsive to feedback.
Willing and able to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willing to stay active and move throughout the store during each shift.
Willing to reach, bend, and use a step stool or ladder when needed.
Willing to work in an environment with bright lights and music.
Willing to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure each customer receives the best experience possible.
Take ownership of the sales floor and sales team, prioritizing customer experience.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable and honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop broader fashion and activewear product knowledge to serve customers as an expert.
Lead the team in completing projects while keeping customer experience the focus.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
Open and close the store while following protocols and safety standards.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.