Retail Store Environment Team Member

Michaels Stores•Madison, WI

1d•Onsite

About The Position

The Retail Store Environment Team Member maintains the store’s overall appearance, cleanliness, and recovery standards while delivering friendly customer service and helping customers find products. The role includes cleaning and maintaining assigned areas, deep-cleaning high-traffic spaces, keeping equipment orderly, and following applicable procedures and legal guidelines. Team members are expected to take initiative, complete supervisor-assigned tasks, and interact positively and respectfully with customers and coworkers. Other assigned duties may include checkout and cash handling, promoting Rewards and Private Label Credit Card programs, assisting with Buy Online Pickup in Store and Ship from Store processes, unloading trucks, stocking, planogram work, and supporting shrink and safety programs. The job is performed in a public retail setting. Public areas are climate controlled, while some stock rooms may not be; some outdoor work may occur when retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. The role requires applicants in the U.S. to meet applicable legal requirements, and team members must be at least 16 years old.

Requirements

Must be at least 16 years old.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Ability to use standard commercial cleaners and chemicals from cleaning supplies.

Nice To Haves

Retail and/or cleaning experience preferred.

Responsibilities

Maintain store cleanliness, recovery, and overall appearance to support the company’s Brand Promises.
Provide friendly customer service and help customers shop and find products.
Collect and dispose of trash according to approved procedures.
Dust and damp mop floors according to approved procedures.
Move equipment and products to clean appropriately and return products to their correct locations.
Clean assigned areas using designated materials and equipment.
Prepare cleaning solutions by mixing water and detergents when required, according to specifications.
Deep-clean bathrooms, breakrooms, entryways, and other high-traffic areas to maintain a clean and safe environment.
Keep cleaning equipment neat and orderly and notify a supervisor of supply needs in advance.
Identify areas requiring cleaning and take initiative to complete the work.
Complete tasks assigned by the supervisor.
Perform tasks in accordance with federal, state, and county guidelines.
Maintain positive, respectful interactions with team members and customers, including in difficult situations.
Project a positive image and serve as a role model for other Team Members.
When assigned, provide fast and friendly checkout, handle cash according to standards, and promote and enroll customers in Rewards and Private Label Credit Card programs.
When assigned, assist with Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS) processes.
When assigned, participate in truck unloading, stocking, and planogram processes.
Support shrink and safety programs.
Follow Standard Operating Procedures and Company programs, policies, and standards to support compliance with applicable laws and requirements.