Retail--Store Environment Team Member

Michaels Stores•Overland Park, KS

3d•Onsite

About The Position

The Retail Store Environment Team Member maintains the store’s appearance, cleanliness, and recovery standards to support Michaels’ Brand Promises and provide a clean, safe environment for customers and staff. The role also includes delivering friendly customer service and helping customers shop and find products. The team member cleans assigned areas using designated materials and equipment, follows approved procedures for collecting and disposing of trash and mopping floors, moves products and equipment to clean properly and returns products to their correct locations, and may prepare cleaning solutions by mixing water and detergents according to specifications. Duties include deep cleaning high-traffic areas such as bathrooms, breakrooms, and entryways, keeping cleaning equipment orderly, and notifying a supervisor in advance when supplies need replenishment. The team member proactively identifies cleaning needs, completes assigned tasks, and follows applicable federal, state, and county guidelines. The position requires positive and respectful interactions with team members and customers, including in difficult situations, and projecting a positive image as a role model. Other duties may include checkout and cash handling, promoting and enrolling customers in rewards and private-label credit card programs, supporting Buy Online Pickup in Store and Ship from Store processes, unloading trucks, stocking, planogram work, and supporting shrink, safety, operating procedure, and company policy compliance. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be; outdoor work may occur when retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. The role involves standard commercial cleaners and chemicals. Michaels requires team members in this role to be at least 16 years old. Reasonable accommodations may be considered through the interactive process.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or cleaning experience preferred.

Responsibilities

Maintain store cleanliness, recovery standards, and the overall look and feel of the store.
Deliver friendly customer service and help customers shop and locate products.
Collect and dispose of trash and dust- and damp-mop floors according to approved procedures.
Move equipment and products as needed for cleaning, then return products to their correct placement.
Clean assigned areas using assigned materials and equipment; prepare cleaning solutions according to specifications when required.
Deep clean bathrooms, breakrooms, entryways, and other high-traffic areas.
Keep cleaning equipment neat and orderly and notify a supervisor in advance of supply needs.
Identify areas requiring cleaning and take initiative to complete the work.
Complete tasks assigned by the supervisor and follow applicable federal, state, and county guidelines.
Maintain positive and respectful interactions with team members and customers and serve as a positive role model.
As assigned, provide fast checkout service, handle cash according to standards, and promote and enroll customers in rewards and private-label credit card programs.
As assigned, assist with Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS) processes, truck unloading, stocking, and planogram processes.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.