Retail Store Associate

Rowan•Edison, NJ

6d•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Menlo Park studio. The associate creates a welcoming, celebratory piercing and shopping experience by helping customers with ear piercings, jewelry selection, and product recommendations while maintaining Rowan’s standards for cleanliness and safety. The role brings the Rowan experience, brand awareness, product knowledge, and the art of ear stacking to life through engaging customer interactions. This is an hourly, non-exempt position reporting to the Studio Manager. Open and flexible availability, including the ability to adjust from week to week, is desired, and the role requires weekend, night, and holiday availability. The associate supports customer service, sales, studio operations, teamwork, and administrative tasks. Duties include greeting customers, booking appointments, explaining piercing procedures and aftercare, recommending and selling products, maintaining clean and stocked displays, following health and safety regulations, processing transactions, and supporting inventory and customer recordkeeping. The role requires standing for a full eight-hour shift and may involve climbing ladders, bending, lifting, pushing, and reaching above and below the waist, including lifting up to 25 pounds. Reasonable accommodations may be provided where they do not create undue hardship, impede job performance, or pose safety concerns.

Requirements

Must be able to work weekends, nights, and holidays.
Must be able to stand for a full eight-hour shift.
Ability to lift up to 25 pounds; duties may also include climbing ladders, bending, pushing, and reaching above and below the waist.
Strong communication skills.
Strong basic math skills.
Independent thinker with a can-do attitude.
Flexible and willing to lend a helping hand.
Enjoys working with people and as part of a team.
Friendly, outgoing, and able to deliver exceptional customer service.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
Open and flexible availability, including flexibility from week to week.

Responsibilities

Warmly greet and welcome customers and help create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products in person and by phone.
Promote and upsell jewelry, aftercare kits, and related products.
Maintain current knowledge of product materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics by explaining the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with necessary supplies, including jewelry, piercing products, and cleaning products.
Follow health and safety regulations, particularly those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work closely with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions to improve skills and product knowledge.
Support studio-wide goals and maintain a positive work environment.
Process sales, returns, and exchanges accurately.
Conduct regular stock checks and replenish displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.