Retail Store Associate

Rowan•Edison, NJ

2d•$17 - $20•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Menlo Park studio. The associate creates a welcoming piercing and shopping experience, helps customers with ear piercings and jewelry choices, and supports the studio team, particularly on weekends. The role brings Rowan’s brand, product knowledge, and ear-stacking style to life through customer interactions while maintaining the studio’s cleanliness and safety standards. This is an hourly, non-exempt position reporting to the Studio Manager. The associate greets and assists customers, supports appointment check-in and booking, recommends jewelry and related products, and answers questions about piercing procedures, aftercare, and product details. The role also includes sales, studio upkeep, inventory and visual-display support, transaction processing, customer-record maintenance, and collaboration with the Studio Manager and Studio Nurse Piercers. Candidates should have open and flexible availability that may vary from week to week.

Requirements

Must be able to work weekends, nights, and holidays.
Open and flexible availability, with flexibility from week to week.
Independent thinker with a can-do attitude.
Strong customer-service orientation and communication skills.
Strong basic math skills.
Flexible and willing to help the team.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Ability to lift up to 25 pounds.
Ability to stand for a full 8-hour shift.

Nice To Haves

Retail or service-industry experience.
Interest in jewelry and helping customers choose earrings.

Responsibilities

Greet and welcome customers and help create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and product details in person and by phone.
Promote and upsell Rowan products, including non-piercing jewelry and aftercare kits.
Maintain current knowledge of product materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics by communicating the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with necessary supplies.
Follow health and safety regulations, particularly those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions.
Support studio-wide goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.