Retail Store Associate

Sherwin-Williams • Plainview, TX

2d

About The Position

Retail Store Associates support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to understand their needs, answer questions about products, and recommend suitable solutions. They resolve customer concerns, provide excellent service, help meet store sales goals, stay knowledgeable about product features, and maintain high standards for products and store presentation. The role involves customer contact, including possible contact with minors, and access to payments, electronic equipment, personal information, merchandise, and other valuables. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about offered products and discuss available options.
• Comply with inventory-control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits and rewards intended to support health and well-being, career development, and employee connection; specific offerings and eligibility are available through its benefits information for candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed