Retail Store Assistant Manager
About The Position
The Retail Store Assistant Manager assists the Store Manager in achieving or exceeding the store’s sales plan while ensuring profitable operations and superior customer service. The role helps control, manage, and develop store personnel, merchandise, cash, budget, and facilities, and assumes supervisory responsibility when the Store Manager is absent. Working in partnership with the Store Manager, the Assistant Manager supports sales performance, staff development, inventory management, and operational controls. Responsibilities include motivating and developing employees, supporting recruiting and training, maintaining compliance with company policies and quality standards, and managing store resources to meet business needs. The position requires availability to work nights, Saturdays, Sundays, and holidays.
Requirements
- At least 1 year of prior retail management experience.
- High school diploma or equivalent.
- Proven sales background and demonstrated selling skills.
- Proven success in a supervisory role.
- Basic math and/or accounting skills.
- Prior experience with a computerized POS system.
- Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
- Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
- Must be available to work nights, Saturdays, Sundays, and holidays.
- Must be currently authorized to work in the United States on a full-time basis; the company will not sponsor work visas.
- Must successfully pass a background screening and may be required to pass drug screenings.
Nice To Haves
- Retail management experience in a premium specialty environment.
- Working knowledge of outreach and corporate selling programs.
Responsibilities
- Partner with the Store Manager to meet or exceed weekly, monthly, and annual sales budgets.
- Model Lindt standards and core competencies, including leadership, commitment, passion, sales focus, and drive for results.
- Communicate the store’s sales mission to staff and explain performance metrics and results.
- Motivate staff, build brand commitment, and hold employees accountable for internal KPIs and sales opportunities.
- Identify and pursue external sales opportunities, including business-to-business contacts, networking events, and marketing opportunities.
- Manage inventory levels in line with store trends, sales demand, and quality assurance guidelines while minimizing out-of-stocks, overstocks, and dated product.
- Support the Store Manager in hiring, managing, and developing store personnel according to company guidelines and standards.
- Assist with recruiting qualified candidates and networking to identify potential hires.
- Train staff to company standards and help ensure daily operations and sales goals are achieved.
- Develop staff sales techniques and product knowledge, ensuring the brand is accurately represented to customers.
- Escalate issues to the Store Manager and Retail District Manager in a timely and effective manner.
- Partner with the Store Manager to meet or exceed company standards for operational controls.
- Oversee inventory control and shrink, cash management, audit compliance, payroll and labor management, scheduling, and expense control.
- Follow company directives and comply with quality assurance policies and procedures.
- Assume supervisory responsibility in the Store Manager’s absence.
Benefits
- A bonus and/or long-term incentive may be included as part of the compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
