Retail Assistant Store Manager

Kendra Scott•Austin, TX

12d

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the business strategy and leading the store’s brand experience. You train and coach your team to provide memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence. You and your team represent Kendra Scott’s culture in a positive way. The role centers on customer service, sales and store performance, talent development, community engagement, trust, communication, adaptability, collaboration, accountability, and sound decision-making. The Assistant Manager helps develop business plans, monitors sales trends and reporting to make real-time decisions, supports events and philanthropic initiatives, and ensures compliance with company policies and asset-protection standards.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Strong multitasking, attention to detail, prioritization, and time-management skills.
Ability to lead and develop teams and make a significant impact on others’ careers.
Connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and its values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide memorable guest experiences.
Drive sales and store productivity, build guest connections, and help develop short- and long-term business plans and key performance indicators.
Take ownership of an area of responsibility to positively affect store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching.
Represent the brand at events and on the sales floor, and promote team engagement and skill development.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and acquire new customers.
Make honest, authentic decisions; meet audit and shrink standards; and follow company policies and procedures.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different business needs, apply prior learning, and remain curious and flexible.
Collaborate and share ideas to build mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely business decisions and achieve store financial goals.
Take responsibility for personal and team actions, address challenges, and make informed decisions.