Retail Store Area Supervisor -(Key Holder) - Full Time

Ocean State Job Lot•Wethersfield, CT

7h•$21 - $23•Onsite

About The Position

The Store Area Supervisor at Ocean State Job Lot oversees daily operations and merchandising in assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future OSJL team leaders, and associates are encouraged to pursue opportunities for growth into leadership positions. The position works primarily in a climate-controlled environment with minimal potential safety and health hazards. It involves extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete tasks, as well as some sedentary activity and near vision use for reading and computer work. Physical activities include using hand tools, climbing or descending a ladder, moving, reaching, and frequent lifting; the associate should be able to lift 35 pounds regularly. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

At least 1 year of professional experience in other retail environments.
Computer skills, including Google platform tools such as Email, Sites, Slides, Drive, Docs, and Sheets, as well as Qlik.
Availability to work as needed by the business, including nights and weekends.
Must be 18 years of age or older.

Nice To Haves

Prior customer service experience.
Training experience.
Prior experience with merchandise ordering, receiving, stocking, and maintenance in other retail environments.

Responsibilities

Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
Bridge the gap between customers and corporate customer service and ensure effective resolution.
Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
Create effective work schedules for the assigned area.
Guide and support the team to ensure task completion and cultivate a collaborative, motivating environment.
Support training for store associates and foster growth opportunities across all levels.
Manage merchandise presentation and ensure timely adherence to company guidelines.
Maintain accurate signage and ticketing, including proper ordering, backroom stock management, and sales floor flow.
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
Identify, separate, and effectively display priority items.
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to company policies.
Uphold store safety and maintenance standards.
When designated, supervise store operations, including opening and closing procedures.
Operate a cash register as needed.
Adhere to all company policies and procedures.