Retail Store Area Supervisor - (Key Holder) - Full Time

Ocean State Job Lot • Fall River, MA

6d • $19 - $21 • Onsite

About The Position

The Store Area Supervisor at Ocean State Job Lot oversees daily operations and merchandising in assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future team leaders, and associates are encouraged to pursue growth toward leadership positions. When designated, the supervisor oversees store operations, including opening and closing procedures.

Requirements

• At least 1 year of professional experience in another retail environment.
• Computer skills, including Google tools such as Email, Sites, Slides, Drive, Docs, and Sheets, as well as Qlik.
• Availability to work as needed by the business, including nights and weekends.
• Must be 18 years of age or older.

Nice To Haves

• Prior customer service experience.
• Prior training experience.
• Prior merchandise ordering, receiving, stocking, and maintenance experience in another retail environment.

Responsibilities

• Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
• Connect customers with corporate customer service and help ensure issues are resolved effectively.
• Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
• Create effective work schedules for the assigned area.
• Guide and support team members in completing tasks and foster a collaborative, motivating environment.
• Support training for store associates and encourage growth across all levels.
• Manage merchandise presentation and ensure timely adherence to company guidelines.
• Maintain accurate signage and ticketing, including proper ordering, backroom stock management, and sales-floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns according to company policies.
• Uphold store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all company policies and procedures.

Benefits

• 30% associate store discount.
• Starting pay range of $19.00–$21.00 per hour, based on qualifications and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed