Retail Store Area Supervisor - (Key Holder) - Full Time

External Ocean State Job Lot•North Kingstown, RI

1d•Onsite

About The Position

The Store Area Supervisor at Ocean State Job Lot oversees the daily operations and merchandising of assigned store areas. The role ensures smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. It also serves as a development path for future OSJL team leaders, with associates encouraged to pursue leadership growth opportunities. The supervisor supports customers and store associates, manages merchandise presentation and inventory-related processes, and may supervise store operations when designated. The role operates primarily in a climate-controlled environment and involves frequent movement and physical tasks throughout the shift. The job description notes that duties may change and that additional tasks may be assigned by supervisors or managers.

Requirements

At least 1 year of professional experience in another retail environment.
Computer skills, including use of the Google platform (Email, Sites, Slides, Drive, Docs, and Sheets) and Qlik.
Availability to work as needed by the business, including nights and weekends.
Must be at least 18 years old.
Ability to lift 35 pounds on a regular basis.
Ability to perform frequent physical activities including use of hand tools, ladder climbing or descending, moving, reaching, and lifting.

Nice To Haves

Prior customer service experience.
Prior training experience.
Experience with merchandise ordering, receiving, stocking, and maintenance in another retail environment.

Responsibilities

Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by modeling the T.R.E.A.T. approach.
Connect customers with corporate customer service and help ensure effective resolution of concerns.
Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
Create effective work schedules for the assigned area.
Guide and support the team in completing tasks and fostering a collaborative, motivating environment.
Support training for store associates in the assigned area and encourage development across all levels.
Manage merchandise presentation and ensure timely adherence to company guidelines.
Maintain accurate signage and ticketing, including proper ordering, backroom stock management, and sales floor flow.
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
Identify, separate, and display priority items effectively.
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with company policies.
Uphold store safety and maintenance standards.
Supervise store operations, including opening and closing procedures, when designated.
Operate a cash register as needed.
Adhere to all company policies and procedures.
Perform other duties and tasks as assigned by supervisors or managers.