Retail Stock - Newbury Rack

Nordstrom•Boston, MA

2d•$18 - $19

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive atmosphere for customers. The role involves keeping the store clean and clutter-free, supporting a quick and easy customer experience, and sometimes working in different areas of the store. Available departments include Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred area during the interview process. Depending on the area, duties may include maintaining and replenishing the salesfloor, assisting customers with transactions, supporting fitting rooms, organizing stockrooms, receiving and processing merchandise, fulfilling and shipping customer orders, and providing general store support. Team members use store technologies and inventory systems and follow operational, merchandise, quality, and asset protection standards. The position requires continuous movement and frequent handling of merchandise. The pay range is $18.15–$18.85 per hour, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility depend on factors including location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive customer atmosphere.
Keep the store clean and clutter-free, including selling floors and stockrooms.
Maintain a runway-ready salesfloor by re-merchandising, straightening, sizing, and filling merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and handle bulky merchandise while providing friendly service.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Use store technologies and inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Follow operational, merchandise, quality, and asset protection standards and promote initiatives such as Nordstrom Rewards.
Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
Provide general store support, including setting up special events, organizing backrooms, completing markdowns, and relocating fixtures.