Retail Stock - Newbury Rack

Nordstrom•Boston, MA

About The Position

As a Nordstrom Rack team member, you’ll work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You’ll help provide a quick and easy customer experience while keeping the store clean and clutter-free. Team members may occasionally work in different store areas to maintain clean floors and stockrooms and help customers find merchandise. Available roles include Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the salesfloor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, processing markdowns, and relocating fixtures. The role requires continuous movement during 6–8 hours per shift and may involve frequent bending, twisting, squatting, flexing, reaching, and handling merchandise. Team members regularly lift items up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The stated pay range is $18.15–$18.85 per hour. Pay offers depend on location and job-related knowledge, skills, and experience. Applications are accepted on an ongoing basis.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift and frequently bend, twist, squat, flex, and reach.
Ability to use hands frequently for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
Help ensure a quick and easy customer experience and keep the store clean and clutter-free.
Work in different store areas as needed to maintain clean sales floors and stockrooms and assist customers.
Keep the salesfloor ready through re-merchandising and straightening merchandise throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms, including operating a point-of-sale system and bagging items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Sort and return clothing to keep the customer experience clean and clutter-free.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards and promote initiatives such as Nordstrom Rewards.
Receive and unload freight, unpack merchandise, and deliver newly arrived items to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.