Asset Protection - Agent - Newbury Rack

Nordstrom•Boston, MA

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports store emergency preparedness and response; and protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. The role advances three Asset Protection priorities: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnership and improved inventory accuracy. The position uses sound judgment, technology, reporting, surveillance, and RFID data to address theft and inventory issues. It also supports security and emergency response, conducts investigations, communicates findings, builds partnerships across the store and community, and participates in court proceedings when summoned. The work is varied and requires flexibility based on business needs.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas, while following policy, procedures, and Asset Protection leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Promote shrinkage reduction by implementing action plans and merchandise protection standards.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with Asset Protection leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to monitor merchandise movement and assist item-level investigations into merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to support the safety of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.