Asset Protection - Agent - The Rim Rack

Nordstrom•San Antonio, TX

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company assets and merchandise; and supports accurate inventory while reducing shrinkage. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. It involves theft prevention and resolution, investigations, surveillance, safety and security incident response, merchandise protection, reporting, and collaboration with store leaders, other retailers, and law enforcement. The position may also require court testimony when summoned.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Ability to make and be accountable for decisions and use good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft and conduct quality apprehensions in high-shrinkage areas while following company policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.