Asset Protection - Agent - Westgate Mall Rack

Nordstrom•San Jose, CA

1d•$31 - $33

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe, protects company profits by mitigating shrinkage, and helps ensure merchandise is available to customers. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Asset Protection work is guided by three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnerships that improve inventory accuracy and reduce shrinkage. The agent resolves and investigates theft, identifies trends through technology and surveillance, implements shrink-reduction plans and merchandise-protection standards, and supports internal investigations. The role also contributes to store safety and emergency response, conducts or supports security audits and awareness training, prepares incident reports, may testify in court, and builds partnerships with store leaders, nearby retailers, and local law enforcement.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet any state and local licensing requirements.
Make accountable decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when addressing safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise-protection standards to promote a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and support item-level investigations into merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency-response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.