Asset Protection - Agent - Buckhead Station Rack

Nordstrom•Atlanta, GA

17h

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by mitigating shrinkage; and helps ensure merchandise is available to customers. The role works with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Asset Protection work is guided by three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnership and improved inventory accuracy. The agent identifies and resolves theft, supports internal theft investigations, monitors activity through video and surveillance systems, and uses RFID data to investigate merchandise movement and inventory inaccuracies. The role also responds to and reports security, safety, and emergency incidents; supports store security audits, meetings, awareness, and training; participates in emergency response training, including First Aid; and prepares reports on incidents and investigations. The agent may testify in court and builds partnerships with store leaders, neighboring retailers, and local law enforcement. The position requires sound judgment and accountability in a fast-paced environment, clear communication, confidentiality, composure when handling safety issues and aggressive behavior, initiative, and flexibility to meet business needs. A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon. State and local licensing requirements may also apply. Investigative, asset protection, and security-procedure experience is preferred.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Ability to make and be accountable for decisions, using good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise-protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to examine merchandise movement and support item-level investigations into merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency-response training, including First Aid.
Prepare prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.