Asset Protection - Agent - Newbury Rack

Nordstrom•Boston, MA

4d•$27 - $28

About The Position

Nordstrom's Asset Protection team works to keep customers, employees, and brands safe; respond to emergencies with the store Emergency Response Team (ERT); and protect company profits by mitigating shrinkage and preventing, investigating, and resolving theft. Its work is guided by three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnership and reduced shrinkage. The Asset Protection Agent helps prevent and investigate theft, reduce shrinkage, support the safety and security of the store, and respond to emergencies. The role partners with store leaders, AP leadership and investigation teams, neighboring retailers, and local law enforcement. It requires sound judgment, discretion, clear communication, and flexibility to meet business needs. A valid security license is required in Washington DC, Denver, New York City, St. Louis, and Oregon, and applicable state and local licensing requirements must be met.

Requirements

Meet applicable state and local licensing requirements.
Hold a valid security license if working in Washington DC, Denver, New York City, St. Louis, or Oregon.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when addressing safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence and partner with AP Leadership and Investigation teams on internal theft investigations.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain safety and security.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.