Asset Protection - Agent - Foothills Mall Rack

Nordstrom•Fort Collins, CO

7d•$25 - $26•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies; and protects company profits by reducing shrinkage and preventing, investigating, and resolving theft. The role supports three Asset Protection pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnership and improved inventory accuracy. The agent works in a varied, fast-paced retail environment, using judgment, technology, reporting, surveillance, video systems, and RFID data to identify and investigate theft and merchandise inaccuracies. The role also supports emergency response, store security, shrinkage awareness, training, reporting, law enforcement partnerships, and court testimony when summoned. A valid security license is required in specified jurisdictions, and state and local licensing requirements must be met.

Requirements

A valid security license is required in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet any applicable state and local licensing requirements.
Make and take accountability for decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when handling safety issues, including interactions with individuals engaging in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist with item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to support the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.