Asset Protection - Agent - The Rim Rack

Nordstrom•San Antonio, TX

6d•$22 - $23•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports the store Emergency Response Team (ERT); mitigates shrinkage; and prevents, investigates, and resolves theft so merchandise remains available to customers. The role supports Asset Protection’s pillars: protecting people, protecting physical spaces and merchandise, and improving product and inventory accuracy. Agents use judgment and follow company policies and AP leadership guidance when responding to theft and security concerns. They identify theft trends using technology, reporting, and surveillance; help implement shrinkage-reduction action plans and merchandise protection standards; and support internal investigations. The position also responds to safety and emergency incidents, participates in training and audits, prepares incident reports, builds partnerships with store leaders and local stakeholders, and may testify in court when summoned.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet any applicable state and local licensing requirements.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas, following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist item-level investigations into merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency-response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.